Category Archives: Client Success

2871Client Success

Indeed’s Got Talent: Pablo ‘follows the light’ in song and Client Success

Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Learn how his passion for music makes Pablo communicate better with his clients.

Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Pablo was born and raised in Madrid, Spain and is a passionate singer-songwriter, who goes by the moniker Sánchez Acero.⁣

Pablo Sánchez Acero is a musician with a strong professional background in marketing, having studied Advertising and Public Relations in Complutense University of Madrid while also double hatting as a drummer in the band Básico Permanente for seven years.

While experimenting with other musical genres, he eventually decided to go a step further, picking up the guitar and writing his own songs.⁣

In December 2015, he released his album ‘Follow the Light‘, inspired by the time he spent in Iceland, where he worked as a volunteer on a farm.

“To me, being a musician means that you have to be creative, see the world from different perspectives, know how to communicate what’s inside of you, and, probably the most important thing, keep trying, no matter how many times you fail,” Pablo says.

“I’d say that those points are applicable to many different jobs, and all of them are also applicable to Client Success at Indeed.” 

In his current role at Indeed, Pablo is able to unfold his creative mind in many ways and mentions a few examples: “We frequently monitor our internal processes and how we can improve them and sometimes I come up with new ways and creative ideas.”

“Sometimes this is a process within the whole team,” he shares.“A sense of flexibility and creativity is also helpful to adapt in a fast-paced environment that is always changing.⁣”

When Pablo joined Indeed and moved to Dublin, he was slowly composing some of the new songs that are now available on his new album.⁣

“What I love about Indeed is its work-life balance, which allows you to dedicate time to your job, but also to other things you’re passionate about.”

“When I worked in Spain, I worked overtime most of the time (this is something quite typical in the Spanish culture), so it was hard to find some time for composing, rehearsing, recording and so on.”⁣

In July 2019, he released three singles. A new album, Emerald, has been released in March 2020. The album has been produced and recorded by Pablo Sánchez Acero in Dublin, starting the first recordings in 2017 and ending the full album in 2019.⁣

“As a Client Success Specialist, you have to communicate with your clients and help them in every way possible on how to make the most out of Indeed, and as a musician, you communicate through your music.”

“Both are different ways of communication, but in both cases, if your message is heard, you will be successful,” he says. “How you communicate is also very important, especially working in a client-facing role and with a product that not all the clients are familiar with.”

He adds: “The way you communicate and the ability to adapt to your clients is key for their success (and yours too).” 

“If you are honest, the rest will follow,” he says. “And I know this sounds cliche, but keep trying, thinking outside the box and escaping your comfort zone will take you to success, sooner or later.”

To learn more about Indeed Dublin, click here.

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2376Client Success

Virginia’s story: Client Success, AGE inclusivity and having dinner with the Indeed CEO

I just feel very fortunate and grateful that I work for a company that cares about the wellbeing of all the employees. Additionally, what I love is...

10 Questions with Virginia Campoy

Virginia is a a Client Success Specialist in Scottsdale, Ariz.  She is also a site lead for All Generations Empowered (AGE), Indeed’s inclusion resource group focused on age diversity at Indeed and beyond. April is AGE’s inclusion identity month where we share the stories of the members of that group.

How do you help people get jobs? 
Currently, I am a Client Specialist for Blue Value, Scottsdale. On our team our mission is to consult with clients and provide tips and tricks to allow for the best experience and return on investment for our clients. As a result we offer churn findings to help in our shared mission to prevent churn and increase client satisfaction!

Where is your office and what do you love about it?
Currently, I am WFH

What do I love about what I do? I just feel very fortunate and grateful that I work for a company that cares about the wellbeing of all the employees. Additionally, what I love is the ability to continue providing service and produce quality results feels so rewarding.

What was your first job?
I sold stationery at the age of 10. My mom was creative with implementing incentives to keep me busy. She signed up to be a door to door representative and sell stationery, but after the book of products arrived, she handed it to me. Together we would walk the neighborhood to sell stationery to our neighbors. I gained repeat business.

What is one thing people would be surprised to know about you? 
One thing people would be surprised to know is about my love of horses and horseback riding. I always loved to ride and did it often. I was able to acquire my first horse when I was 18. Oh, I also play guitar.

Why is AGE important to you? 
AGE is important to me because I value the mission of All Generations Empowered (AGE). We provide opportunities for networking, community outreach and education while exploring the benefits and challenges of a multi-generational workplace.

Where was your favorite vacation?
I was fortunate to visit and experience the town that never sleeps. The energy, culture of food in New York City is a thrill to experience. I return as often as I can.

What’s the best thing about your Indeed team? 
We are committed to our mission and rally together. We are a bright creative team and our manager has a knack to bring out the best in us.

Are there any causes you’re particularly passionate about? 
I am passionate about ending Domestic Violence and was an executive board member for a shelter in Orange County, California for more than 15 years.

Virginia with Indeed CEO, Chris Hyams

What’s the best career advice you’ve ever been given?
The best career advice I have ever received reflects two motto’s suggested by two different directors I had the privilege to work under.

    • “Be brilliant with the basics”.
    • “Rejection is protection”.

What do you consider your greatest Indeed achievement to date? 
My greatest Indeed achievement to date reflects two opportunities:

  • Voted Above and Beyond Client Specialist Share Q3 2019. This vote is based on case notes that are presented anonymously and voted by peers.

  • Because of fulfilling the Site Lead for AGE, I was privileged to enjoy a dinner with CEO Chris Hyams when he visited Scottsdale for the first time — what a pleasure.

Learn more about our AGE inclusion resource group in the video below.

Check out our official Diversity, Inclusion & Belonging page for more on our inclusion initiatives and read more Indeedian stories on our Inside Indeed culture blog.

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