Category Archives: Human Resources

3702Human Resources

Recruiting internally: How TA operates inside Indeed

How has Indeed’s internal talent attraction team adapted to the “new normal”? We speak to three recruiters in APAC to find out. 

How has Indeed’s internal talent attraction team adapted to the “new normal”? We speak to three recruiters in APAC to find out. 

The past year or so has been an interesting one for the recruiters at Indeed. 

Not only did hiring goals change as a result of the pandemic, but all Indeed employees began – and still are – working from home (WFH) in early 2020.

That did not just change the way the team worked, but also the recruitment process as many knew it. 

“The biggest shift for us overall was moving all our recruitment processes to online and remote interviewing, which was a big shift,” Gerard Matthew Noakes, a tech recruiter based in Indeed Tokyo, says. 

Gerard, in orange, with team mates in Tokyo

“You inevitably lose some elements of nonverbal communication that we would usually have doing these face to face, but everyone is in the same boat now.”

Lionel Wong, a fellow tech recruiter in Singapore, adds: “With the pandemic, Indeed has taken a very progressive approach to remote and WFH work which directly translates allowing us to hire talent from more geographic locations.”

 

“We’re now only really limited by legal jurisdiction and time zone differences so if someone could invent a time machine, we’d be set!” 

For Karen Thomas, a talent attraction (TA) specialist based in Singapore, one of the benefits that did come out of recruiting from home has been the added flexibility. 

“It has allowed me to take calls more conveniently outside of working hours,” she explains. “In case a candidate is not able to take a call during office hours, I would be able to accommodate a call slightly after office hours which previously I would be travelling home from the office.”

Across engineering, product, business, corporate roles and more, Indeed globally is currently poised to hire more people into the organization than ever before. 

Within APAC, Indeed’s largest head counts are in Japan and India, and Gerard shares he is particularly excited for the growth opportunities there this year. 

Singapore-based TA team back in 2019

“In the space I recruit in (engineering leadership), it is great to see new ideas and talent come and join Indeed, and help us to keep building awesome products that really impact job seekers and customers,” he shares. 

Karen adds Indeed’s mission of helping people get jobs is even more relatable to those in the recruiting function. 

“We are usually the first point of contact all candidates speak to when they are interviewing with Indeed,” she says. “When speaking to candidates, I like to bring their focus back to our mission statement and try to relate how it is important with regards to the role which they are applying for.”

To support the healthy growth targets, Indeed is also in the process of growing its internal talent attraction team, including recruiters, sourcers and coordinators. 

Listen now: What it takes to be a technical sourcer in the Talent Attraction team at Indeed

When hiring for their own team, Lionel says one attribute they look out for in successful candidates is adaptability. 

“Our organization is constantly changing and doing new things so adaptability really is key,” he says. 

Gerard adds the ability to work with ambiguity is another trait that would serve new TA team members well. 

“With all the growth we have experienced in the last few years, things change so quickly and having the ability to be flexible and come up with solutions to problems where there is no definite answer is really important,” he says, adding an understanding of recruitment metrics will also help improve someone’s strategy to hire good people.

To see all available Talent Attraction roles at Indeed, click here.

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3662Human Resources

Meet the humans behind Indeed’s HR team

Most employees in any organization would be familiar with its Human Resources (HR) function, but do you know what it really takes to be an HR practitioner? Read on to find out about our APAC HR team - what they do and what it takes to be successful. 

Most employees in any organization would be familiar with its Human Resources (HR) function, but do you know what it really takes to be an HR practitioner? Inside Indeed speaks to the company’s APAC HR team to find out what they do and what it takes to be successful. 

The Human Resources (HR) team is one that tends to do their best work behind the scenes. Sitting at the core of any organization, HR teams are usually responsible for a myriad of things, including compensation, employee welfare and team performance. 

この投稿を日本語で読むには、ここをクリックしてください.

“In my role, I support the leaders, managers, employees, and also the HR team in this region so they can maximize their performance and experience,” Atsushi Shizuno (left), Indeed’s APAC director of HR, says.

Atsushi, who joined Indeed in early 2021, shares the most exciting part of his job now is helping cross-functional and cross-regional teams work as one – no easy feat with Indeed’s headcount of nearly 2,000 in APAC, across four key countries. 

He is supported by a team of HR business partners based in local Indeed offices, who help oversee many of the day-to-day responsibilities. 

Isaac Ong, senior HRBP for Indeed Singapore, shares his daily tasks include everything from helping build the organization’s people capabilities, to shaping and implementing effective people strategies and activities.

But it does come with its challenges. Isaac says: “The most difficult part of my job is shifting mindsets and capabilities among both HR and business leaders. My advice is always to start with small steps!” 

Kyoko Kasama, senior HRBP at Indeed Tokyo, adds another way of overcoming challenges is to stay curious. 

“Curiosity has helped me a lot in learning different ways of thinking, and different ways of handling a difficult situation,” she says. For her, the ability to meet and work with people of diverse backgrounds and experiences also doubles up as a plus. 

“I enjoy getting to know people, and it is interesting to hear different thoughts and ideas.”

The past year in particular has been particularly challenging for Indeedians, including the HR team. 

The APAC HR team on a recent Zoom call

“2020 presented quite a few challenges for us as an organization and as individuals when it came to dealing with the global pandemic,” Susan Dong, HRBP for Sydney, says. 

“Indeed has been fantastic in pivoting and supporting staff and the transparent communication from the SLT was second to none, but individual struggles with working from home, family situations and just general mental wellbeing for employees during this time was very real.”

As an HRBP, Susan recalls how tough it was to hear how some employees were struggling during the early days of the pandemic. 

“Being able to support and provide options to staff as an organization, being an empathetic ear and working through concerns was very rewarding,” she says. “It’s so important to have a strong support network during challenging times as you wade through uncertainty!”

Sushmita Surabhi (below, left), a senior HR generalist based in Bangalore, agrees the sense of community at Indeed is a huge part of why she loves her job.

“When we take care of our people, they take care of our business,” she says. “I also work with some very incredible people across teams and locations so everyday is a new learning from them.

Goutami Suguru (below right), another senior HR generalist based in Hyderabad, adds: “Indeed understands that its most important assets are its employees and does not hesitate to take risks and invest in them.”

“It reflects in the company’s strategies, initiatives like flexible programs, generous paid time off, performance management processes and development of leaders.” 

Susan agrees, calling Indeed’s work culture “fantastic”.

“Our people are genuine, open and transparent and like to have fun. I also really enjoy meeting people from other offices and feeling like a truly connected global organization,” she says.

At the end of the day, Atsushi says the biggest role of the HR team at Indeed is to help make sure the company continues working towards its mission of helping all people get jobs, as that is where the HR team’s biggest value lies. 

“We should remember that HR is a job that can have a huge impact on both the employees and the organization,” he says. 

For anyone looking to join an HR team like Indeed’s, Kyoko says a big attribute to helping them be successful is working as a team, with Sushmita adding: “If you want to work in HR, you have to be adaptable to change, have empathy and most of all have fun!”

To see all available HR roles at Indeed, click here. 

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3693Human Resources

Indeed のHRチームへのインタビュー

どんな企業でも、ほとんどの従業員は人事(HR)部門の業務についてよく知っていると思いますが、人事担当者になるには何が必要なのでしょうか。今回のInside Indeed の記事では、Indeed のAPAC地域担当HRチームが、人事担当者の仕事内容について、そして人事部門で活躍するために必要なことについて話してくれました。 

どんな企業でも、ほとんどの従業員は人事(HR)部門の業務についてよく知っていると思いますが、人事担当者になるには何が必要なのでしょうか。今回のInside Indeed の記事では、Indeed のAPAC地域担当HRチームが、人事担当者の仕事内容について、そして人事部門で活躍するために必要なことについて話してくれました。 

HRは、組織の中核に位置づけられながらも、仕事の内容や成果が外からは見えにくい部門です。従業員の報酬や福利厚生、チームの人材開発計画など、さまざまな業務を担当しています。 

To read this post in English, click here.

私の仕事は、APAC地域の経営陣、マネージャー、従業員、そしてHRチームのメンバーが自分の能力や経験を最大限に発揮できるようサポートすることです。」そう語るのは、Indeed のHRチームでAPAC地域担当ディレクターを務めるAtsushi Shizuno(写真左)です。

2021年4月に Indeed に入社したAtsushiさんは、今の自分の仕事の中で特に面白いのは、部署や地域の壁を越えて、社内のメンバーが一丸となって働けるようサポートすることだと話します。これはAPAC地域の主要4か国で約2,000人の従業員を抱える Indeed では、決して簡単なことではありません。 

そんな彼を支えているのは、APAC地域のオフィスに在籍し、日々のさまざまな人事業務の全体を支援しているHRビジネスパートナー(HRBP)です。 

たとえば、シンガポールオフィスのシニアHRBPであるIsaac Ongの日々の業務は、従業員の人材育成から、人材関連の戦略や活動計画の策定、実施など多岐にわたります。

このような業務特有の課題について、Isaacは次のように語ります。「HRチームや経営陣のマインドセットを変えるサポートをし、能力向上を支援することが、仕事の中で特に難しいと感じています。まずは小さなことから着手するのが、一番の近道だと考えています。」 

東京オフィスでシニアHRBPを務めるKyoko Kasamaは、「課題を克服するもう一つの有効な方法は、常に好奇心を持つこと」だと言います。 

「問題解決の方法を身につける上で、様々な考え方を知り、好奇心を持つことが大きな助けとなっています。」また、異なる背景や経歴を持つ多様な人たちと出会い、協力するスキルも彼女の仕事の支えとなっています。 

「私は人と関わることが好きですし、色々な意見や考え方があるということをいつも興味深いと感じています。」

昨年は、Indeed の従業員だけでなく、HRチームにとっても特に厳しい1年となりました。 

先日行われたAPAC地域担当HRチームのZoomミーティングの様子

「新型コロナウイルスの世界的流行に対応するにあたり、2020年は Indeed にとっても、私たち1人ひとりにとっても、多くの課題と向き合う1年となりました。」そう語るのは、シドニーオフィスのHRBPであるSusan Dongです。 

「Indeed はこの課題に真剣に取り組んでおり、従業員へのサポートやSenior Leadership Teamから発信されるメッセージの透明性は他に類を見ないものでしたが、在宅勤務、家庭の事情への対応などそれぞれが課題を抱えており、また、このようなつらい時期にメンタルヘルスを良好に保つのはとても難しいことでした。

Susanは、新型コロナウイルスの流行が始まった当初、一部の従業員がどれだけ思い悩んでいるかを耳にすることは、HRBPとして苦しい経験だったと振り返ります。 

「それでも、会社として従業員をサポートし、さまざまな選択肢を提供できること、従業員の話に耳を傾けること、そしてさまざまな悩みと向き合うのは非常に有意義なことでした。つらく苦しい時期に力強い支援のネットワークがあることは、不安を乗り越える上でとても大切なことです。」

バンガロールオフィスのシニアHRゼネラリストであるSushmita Surabhi(下の写真左)も、今の仕事が好きな理由として、コミュニティの一員であるという Indeed の連帯感によるところが大きいと述べています。

「私たちが社内のメンバーを支えれば、社内のメンバーは Indeed のビジネスを支えてくれます。また、部署や地域の垣根を越えて素晴らしい同僚と一緒に働く機会があるので、毎日新しい学びが得られます。」

さらに、ハイデラバードオフィスでシニアHRゼネラリストを務めるGoutami Suguru(下の写真右)はこう付け加えます。「Indeed は、人材が最も重要な企業の資産であることを理解しており、リスクを恐れずに人材に投資しています。

その姿勢は Indeed の経営戦略、柔軟性の高いプログラムなどの各種制度、自由に取得できる有給休暇、パフォーマンス管理のプロセス、そして経営陣の能力開発に反映されています。」 

Susanもこの点に同意し、Indeed の企業文化を「最高」だと考えています。

「Indeed の従業員は誠実で、オープンで率直、そして楽しいことが好きです。私自身も、他のオフィスの従業員と出会うことを心から楽しみ、Indeed が、連携を大切にする真のグローバル組織であることを実感しています。」

HRチームの最大の役割は、Indeed が『We help people get jobs.』という企業理念に向かって前進し続けることができるよう支援することがすべてであり、HRチームが目指すべき最大の価値もそこにあるとAtsushiさんは考えています。 

「人事の仕事は自社の従業員にも組織にも大きな影響をもたらす可能性があるということを、私たちは肝に銘じておく必要があります。」とAtsushiは言っています。 

Indeed のような企業のHRチームの人事担当者として成果を発揮するには、チームワークが何よりも大切だとKyokoは語ります。またSushmitaも、「その他の資質としては、HRで働きたい人は、変化に適応できること、共感力を持つこと、そして何より物事を楽しむことが必要です。」と述べています。

現在 Indeed で人材を募集しているHR関連の職種については、こちらのページをご覧ください。 

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