Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Learn how his passion for music makes Pablo communicate better with his clients.
Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Pablo was born and raised in Madrid, Spain and is a passionate singer-songwriter, who goes by the moniker Sánchez Acero.
Pablo Sánchez Acero is a musician with a strong professional background in marketing, having studied Advertising and Public Relations in Complutense University of Madrid while also double hatting as a drummer in the band Básico Permanente for seven years.
While experimenting with other musical genres, he eventually decided to go a step further, picking up the guitar and writing his own songs.
In December 2015, he released his album ‘Follow the Light‘, inspired by the time he spent in Iceland, where he worked as a volunteer on a farm.
“To me, being a musician means that you have to be creative, see the world from different perspectives, know how to communicate what’s inside of you, and, probably the most important thing, keep trying, no matter how many times you fail,” Pablo says.
“I’d say that those points are applicable to many different jobs, and all of them are also applicable to Client Success at Indeed.”
In his current role at Indeed, Pablo is able to unfold his creative mind in many ways and mentions a few examples: “We frequently monitor our internal processes and how we can improve them and sometimes I come up with new ways and creative ideas.”
“Sometimes this is a process within the whole team,” he shares.“A sense of flexibility and creativity is also helpful to adapt in a fast-paced environment that is always changing.”
When Pablo joined Indeed and moved to Dublin, he was slowly composing some of the new songs that are now available on his new album.
“What I love about Indeed is its work-life balance, which allows you to dedicate time to your job, but also to other things you’re passionate about.”
“When I worked in Spain, I worked overtime most of the time (this is something quite typical in the Spanish culture), so it was hard to find some time for composing, rehearsing, recording and so on.”
In July 2019, he released three singles. A new album, Emerald, has been released in March 2020. The album has been produced and recorded by Pablo Sánchez Acero in Dublin, starting the first recordings in 2017 and ending the full album in 2019.
“As a Client Success Specialist, you have to communicate with your clients and help them in every way possible on how to make the most out of Indeed, and as a musician, you communicate through your music.”
“Both are different ways of communication, but in both cases, if your message is heard, you will be successful,” he says. “How you communicate is also very important, especially working in a client-facing role and with a product that not all the clients are familiar with.”
He adds: “The way you communicate and the ability to adapt to your clients is key for their success (and yours too).”
“If you are honest, the rest will follow,” he says. “And I know this sounds cliche, but keep trying, thinking outside the box and escaping your comfort zone will take you to success, sooner or later.”
When everything shut down in March, I found myself working from home with my 3-year-old daughter while my newly laid off husband hunted for jobs. Six months later, we’re...
Sherrie shares her struggle and explains why she decided to help found the Parents & Caregivers Inclusion Resource Group at Indeed
Sherrie is a Founder and Americas Co-Chair for the Parents & Caregivers Inclusion Resource Group. She leads Product Marketing for Indeed’s small and medium business products, and she’s mom to Amaya (Dec 2016) and wife to Andy, her high school sweetheart. Sherrie enjoys puzzles, yoga, swimming, reading, and learning to be a plant mom. She was also recently nominated for the Austin Under 40 Awards in the Technology category.
When everything shut down in March, I found myself working from home with my 3-year-old daughter while my newly laid off husband hunted for jobs. Six months later, we’re still navigating this pandemic and what it looks like to work from home.
As Indeed’s head of HR, Paul Wolfe says, “you’re not ‘working from home’ — you’re at home, during a crisis, trying to work” all while trying to care for others.
Caring for others looks different for everyone – from laboring moms wearing their masks to the elderly seeking treatment alone in the hospital. Parents have sent young kids back to daycare with a mix of fear and relief, grade school parents are now starting the year virtually, and college parents are helping their young adults navigate independent life away from home.
Throughout all the chaos, one of the ways I felt I could help manage the situation was to control what I could at work and at home. I set up a schedule and activities for my daughter at home and blocked time on my calendar for caregiving. I also kicked off the Parents & Caregivers Inclusion Resource Group (IRG) at Indeed with an internal #wfh-parents Slack channel, which gained over 700 members in a week’s time.
The channel is a place where parents and caregivers can share knowledge, vent about our shared struggles, and support one another.
A new reality
Trying to lighten the mood of the moment, I recently posted the video below showing a day in the life of a caregiver, a fun and playful take that unfortunately doesn’t tell the whole story.
What it misses are the toddler meltdowns, the guilt, the tiredness that comes with balancing another’s needs with the needs of an average work day.
Ironically, caregivers know how to give care, but often neglect to take care of themselves. The reality is, parents are spending 30 hours a week on caregiving on top of their average workload.
Now, with the added role of educator for some, parents are working 3 full time jobs in a day and only getting paid for one.
Everyone’s situation is unique. Our Slack community has provided a space to connect and be seen. Employees are engaging, vulnerable, and supportive.
In these 6 months, I’ve met a dad who upgraded his wheelchair-bound son’s desk space to get ready for school; heard from a friend who actively tries to shield her black son from the news because he doesn’t need reminders of his lived experience; and talked to a husband who takes breaks during the day to give his wife hormone injections as they go through IVF.
Another mom introduced herself to the group, expressed gratitude for Indeed’s fertility benefits, and then let us know she recently miscarried. One of my former teammates told me her father passed away from COVID, and she’s trying to support her mom while wrangling her 3 kids. With all of this going on, we still log on, answer that email, and collaborate with our teams; sometimes work is our break from life.
Sherrie’s daughter, Amaya, sitting next to mommy’s work mission
We love contributing to the incredible mission of helping people get jobs, and we love our family. So how do we juggle both? The truth is, we can’t. Each moment ends up being a choice, and often when it comes to keeping our children safe or an everyday work moment, it’s really not a choice at all.
Unfortunately, work-life conflict has existed for a long time because we’ve kept our two identities separate. With remote work, the two have collided.
It’s equally freeing and painfully uncomfortable. Indeed is a place that provides a lot of freedom: incredible benefits, which includes weekly therapy sessions, parental leave, unlimited time off, and a culture of inclusion and belonging. But as with everything, we have opportunities for improvement, which is where the work of the Parents & Caregivers (IRG) comes in.
Launching an Inclusion Resource Group in a Pandemic
As the 10th and most recently formed IRG at Indeed, we find that caregiving is an intersectional identity that impacts members across all groups. We have members who care for the elderly and family members with disabilities. We have Black, Brown, Asian, Latinx, LGBTQ+ caregivers, and those who are veterans.
We also have parents of fully grown children, soon-to-be parents, and those just returning to the workplace from parental leave – our members live all over the world from Japan to Canada.
I mentioned before the power of our community. Right now, most of our engagement happens on Slack, but it’s bigger than the platform. It’s a space to be seen, connect with colleagues, and uplift one another. When I talk to members, they feel most validated knowing they’re not alone in the struggle of this pandemic.
Our Senior Leadership Team constantly acknowledges the struggles we face, and they openly express frustration that they can’t solve this crisis as many are experiencing the effects themselves. Folks are also coming together to provide support beyond the initial #wfh-parents with channels like #wfh-school-help and #eldercare-chats.
We also find that humor and joy are pivotal. For a few weeks, we played a game where everyone told their current home situation and replaced their kids with “my coworker”: Today, my coworker (15mo) had a meltdown and threatened to quit when she couldn’t find her bellybutton under a pair of overalls. And another game of “what do your kids say when you ask them what you do for work?”
Social Media Specialist: My 2 year old daughter – “I talk to peoples.”
Software Engineer: My 6 year old son says “I type random words on the computer”
Manager, Einstein Analytics: “ma-ma-ba-ba-ba-DADA”
Senior Account Executive: “make money”
Internal Communications for TA: “Mommy talks to her friends about how tired everyone is all the time”
Off Slack and onto Zoom, we bring our kids to the Black Inclusion Group’s Verzuz battles, in which two DJs pair up live and compete to decide who has the better playlist. It’s been a fun way to break up the work day and entertain our kids. We also attended iPride’s dance parties during Pride Month and the GenderCool Project where trans youth shared their stories. Next month, we’ll be hosting a storytime series where IRG leaders and our executives will read their favorite children’s books about diversity and inclusion.
What Could Be Better
We need allies who both recognize our struggles and validate our worth. Acknowledge our families, ask how they’re doing, and most importantly, remind us to take care of ourselves and leverage our mental health resources. Help us set attainable goals and measurable outcomes, and give us the autonomy to manage our own time.
Whether we’ve accepted it or not, we’re in this for the long haul, and we need to pace ourselves. We all need to come together to support caregivers. Our teams, our company, and our society depend on it.
Learn about some of the other challenges parents and caregivers are facing on Indeed Community.
Tips from other Parents & Caregivers
During August, we’ve been sharing tips from Parents & Caregivers on our #insideindeed Instagram. Below is the advice they gave for dealing with parenting in a pandemic.
April #insideindeed Austin
“One thing I recommend keeping in mind is that uninterrupted working time for parents is incredibly rare. What may seem like a quick, 30-minute check-in via zoom to you may be a logistical nightmare for a parent; an exercise in keeping their kids safe, adequately entertained, and quiet. Checking-in on each meeting before scheduling it and determining if the content can be handled via email instead can make all the difference.” -April, #insideindeed Austin
Patrick #insideindeed Düsseldorf
“The change that suddenly came when the kindergarten was closed was particularly difficult. It was very challenging to meet the needs of my 5-year-old son, the expectations towards myself as a father, and to make him happy with the new situation. I am sure that it hit a lot of people. Above all, for me, being part of the Parents & Caregivers Inclusion Resource Group means creating a sense of belonging and not leaving the Parents & Caregivers alone with their challenges and feelings in these times.” – Patrick, #insideindeed Düsseldorf
Maria #insideindeed Foster City
“Not being afraid to ask for help is the single most important thing you can do for yourself. I have been fortunate to have a supportive manager and my team is one of the best set of people I have worked with. That said, support can come in multiple forms. One of the most meaningful benefits at Indeed is the virtual counseling sessions available through Support Linc. If you are a parent/caregiver – Yes, the struggle is real but know that you are not alone!” – Maria, #insideindeed Foster City
The mission of the Parents & Caregivers Inclusion Resource Group at Indeed is to foster a sense of belonging for all parents and caregivers, so they can thrive at work throughout all stages of the caregiving journey.
Learn more about how Indeed is Here to Help parents and caregivers in the video below.
From a Pride-inspired lip sync battle to a soulful dancing giraffe, see what talents lay behind closed doors as over 100 Indeedians battle to be crowned our winners in the Indeed’s Got Talent - Global Talent Contest.
From a Pride-inspired lip sync battle to a soulful dancing giraffe, see what talents lay behind closed doors as over 100 Indeedians battle to be crowned our winners in the Indeed’s Got Talent – Global Talent Contest.
“The arts” submission by Karen Lucky – US
Hidden talents revealed
We have an incredibly talented bunch of people inside Indeed, but what use are talents if they are hidden away behind closed doors? In an effort to bring creativity and fun to the forefront, our Employee Experience team organised a virtual Global Talent Contest.
This contest engaged Indeedians in some healthy competition to put our many unique talents on display in the hope of being crowned 2020 “Indeed’s got Talent” winners.
Hundreds of submissions. How could we choose a winner amongst so much talent?
Easy! Put the winning fate in the hands of our Indeedians.
Katie Byrne, Office Manager
“With six categories to choose from: Lip Syncing, Dancing, The Arts, Battle of the Bands, Dynamic Duos and Weird and Wonderful talents, we feel there is something here for everyone,” says Katie Byrne, EMEA office Manager.
“The engagement around the globe has been incredible and we really feel this has created a sense of fun, creativity and togetherness,” Katie adds.
All submissions were voted on regionally so we could identify the favourites across the six categories in EMEA, APAC and the US. These winning categories were then put to a global vote across Indeed before we crowned our contest winners!
During this pandemic, it feels like I cannot be American enough. Based on physical appearance alone, Asian Americans are deemed the “other” and if we are the other, it is easier to dehumanize us.
Indeed’s Asian Network provides perspective on xenophobia and racism associated with the COVID-19 outbreak
Rick Chen is a Program Manager in the Talent Attraction organization in Austin, Texas and a member of the Asian Network Inclusion Resource Group (IRG) at Indeed. He lived in Taiwan as a child and later worked there as an adult for 4 years. He is a native of Houston, avid traveler and lover of tacos.
Having experienced SARS via my family in Taiwan in 2003, I already had a sense of what to anticipate when I realized the severity of the COVID-19 pandemic. From food, cleaning supplies and day-to-day items, I had a pretty good idea of what I would need to ride out the current scenario.
What I hadn’t anticipated was the xenophobia and racism that I and many Asian Americans have faced in the last few months since the outbreak began.
In this together, but singled out
While the coronavirus may have originated in Wuhan, China, it does not discriminate against anyone; old/young, male/female, Black/White/Asian/LatinX, Religious/Non-Religious, it doesn’t care.
In spite of this, many people around the world are taking out their fear and frustration on people of Asian descent simply because of the association of where the virus originated, calling it the ‘Wuhan Virus, ‘Chinese Virus’ or other joking names like ‘Kung Flu,’ which doesn’t help the situation, as it again associates a region or an Asian stereotype with the virus.
Not American enough
I’ve talked with many of my fellow Indeedians and members of Indeed’s Asian Network about their experiences being Asian American today. My colleague Christina Edwards’ story on our internal blog resonates with me and many Asian Americans right now.
“During this pandemic, it feels like I cannot be American enough. Based on physical appearance alone, Asian Americans are deemed the “other” and if we are the other, it is easier to dehumanize us. It is ok to point fingers, post “funny” memes, write racial slurs on face masks, go off on rants or physically assault someone you don’t even know, all based on the perception of what an American should look like.”
I’ve felt exasperated and angry at the news of people verbally and/or physically assaulting Asians/Asian Americans, accusing them of spreading the coronavirus and using derogatory remarks.
Despite all the negativity, I’m optimistic that this is a learning opportunity, not just for Americans, but for everyone globally. I say this because of the myriad conversations I’ve engaged with people from all over the world, having civil discussions on what is/isn’t acceptable, and why using terms like ‘Chinese Virus’ are wrong and have a direct negative impact on Asians.
I’m buoyed by the support and transparency that Indeed has shown during this time, from how early the Senior Leadership Team reacted to the situation and implemented our work from home policy to our Asian Network IRG bringing attention to the challenges that the Asian community is currently facing.
With May being Asian American Pacific Islander Heritage month, now is a great opportunity to educate the broader community on the distinct cultures that make up Asians and Pacific Islanders and discuss the challenges we face in today’s climate of fear and finger pointing.
Indeed’s Asian Network making a difference
One way I’m trying to make an impact is joining our Asian Network COVID-19 task force, helping to organize conversations to educate and combat the xenophobia that we’re experiencing. We helped put together an Asian Network Coronavirus FAQ and resource hub with helpful information on how Indeedians can be allies.
Other ways the Asian Network at Indeed is helping add to the discourse is by highlighting multiple perspectives about the Asian experience on our internal communications platform, as well as hosting a virtual discussion panel titled “I am not a virus” led by our own Vice President of Diversity, Inclusion & Belonging, LaFawn Davis, and featuring prominent members of the Asian community talking about important topics to educate Indeedians and the community at large about how they can fight the stigma and be allies for those affected by racism and xenophobia.
My colleague Don Carino sums up well what being a part of the Asian Network at Indeed means to him during this difficult time.
“The non-stop media coverage can be confusing with commentary all over the spectrum. For me, the Asian Network became a place where I can give and receive much needed support. The Asian Network affords me the opportunity to process copious amounts of information into knowledge. Also, it’s assuring to have a place where I can confide without fear of malice.”
Indeed is here to help
Through it all, the Indeed mission of trying to help those who have had their employment impacted keeps me focused on the bigger picture and gives me a greater sense of purpose outside myself.
Don shares a similar sentiment.
“The Indeed message during this time is clear: We are Here to Help. I see ‘Here to Help’ shared amongst my coworkers, whether it’s a simple wellness check-in over text, phone call, video chat or even memes,” he recalls.
“I see ‘Here to Help’ through specialized efforts for the people we serve that are searching for work. I see hope when Indeed helps them gain employment. I see it with the clients I work with, regardless of whether their company is ramping up or decreasing their hiring efforts. I am so thankful, and it is with great pride, I call myself an Indeedian.”
Learn more about Indeed’s Asian Network in the video below.
Building a DIY Slip ‘N Slide, playing Fortnite and being a pseudo teacher on top of work... That’s just a regular day in the life of WFH for this Regional Account Manager.
Being able to swim, building a DIY Slip ‘N Slide, playing Fortnite and being a pseudo teacher in addition to virtual work meetings… That’s just a regular day in the life of working from home for Stuart Jones, a Regional Account Manager based in Singapore.
I clearly remember the day when Indeed announced we would now be working from home in order to reduce risk to its staff – my left eye twitched nervously.
As I write this blog, I am perched on my wife’s make-up table whilst my son is watching Octonauts on the iPad shouting out facts about the giant OarFish (have a read about it!).
I would move to a different workspace but other rooms are taken up by the five kids we have at home: preschoolers jumping around to PE (Physical Education) videos on YouTube, a primary schooler who shouts his responses during his school Zoom calls, teenagers who basically ignore me and eat me out of house and home… and, of course, my lovely wife working away in the thick of this chaos.
The once cosy home office is now a school-room-cum-Youth-Club-cum-feet-stabbing-Lego-brick minefield.
The reality is that WFH for me is not standard office hours or even a standard day.
How have I managed to stay positive and productive? With the support of my manager, team and clients.
My working hours are broken up so I can spend time with the little ones. By this, I mean being submerged in the pool, being the bad guy in Cops and Robbers and being the hero after creating a Slip ‘N Slide in the yard.
With the older boys, I’m the embarrassing dad playing Fortnite, cool dad when talking old school sneakers and pseudo teacher when discussing Science and English (not Math, never Math).
When I’m on virtual work calls, a small face might pop into one or two of the calls and that’s openly accepted here with our teams and with our clients at Indeed which mentally relaxes me.
Indeed allows me to work on realistic time frames that fit with this new way of living.
Finally and quite possibly the most important, to improve the sanity of my family we used the Indeed WFH allowance to buy an additional router.
As we transitioned to work from home, Indeed provided us with an allowance to make working from home as comfortable and effective as possible. This WiFi boost that we got our hands on equals more bandwidth and less arguments #blessed
We also have 3 dogs… but that’s a whole other blog post.