Category Archives: Product

3592Product

What does it take to build a Product Delivery Centre?

Andrew McGlinchey, Senior Product Director at Indeed Singapore shares his story, how he started the Singapore site and what it might look like in the future working at Indeed.

Andrew McGlinchey moved to Singapore 14 years ago from Canada and has extensive experience building impactful products. He is a Senior Product Director at Indeed Singapore and started the Singapore Product Delivery Centre more than three years ago.

In this episode of our Culture Matters podcast, he shares his story, how he started the Singapore site and what it might look like in the future working at Indeed.

Many of you might be wondering what we do at Indeed? Or maybe you’re interested in finding out more about the products our teams work on and why we do what we do. 

If you’re excited about building impactful products and curious to find out more about what we do and how we help people get jobs, this podcast is for you.

In this candid discussion with Inside Indeed, hosted by Singapore-based technical recruiter Lionel Wong, Andrew gives us an overview of his role as a Product Manager. 

“It’s basically the person on the Engineering team who figures out what and why we’re doing what we’re doing, and helps clear roadblocks for everybody else… especially engineers but also UX and operations, and all the different parts of the software engineering team,” Andrew shares. 

“The product person is kind of the glue that holds it all together in some way.” 

He continues to walk us through his career starting as a Software Developer, and how he found himself in a Product Management role where he carried on for about 20 years (until now!)

“At the moment, my day job is to help Indeed make all the products work right outside of the US,” he says. “Like a lot of companies, we started with our home market in the US, and we try to take the products and make them work everywhere around the world… one size doesn’t fit all (that’s well known), but what size does fit each market? The task of my team within Indeed is to retrofit a lot of the different parts of it so that we can adapt things per country and do that adaptation.” 

Andrew and Lionel also discuss some of the teams working on global products, as well as why and how they started the Singapore office. 

“Indeed’s general thinking is wherever we can find great engineering talent, let’s see if we can accommodate that,” Andrew shares.

 

To find out more, listen in on this episode of the Culture Matters podcast. You may also be interested in reading more about Andrew’s take on the potential of AI and the future of work here.

 

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3481Product

Behind the Tech: Indeed Singapore’s UX team

With the world now moving towards a more virtual and remote working structure, people are spending more and more time online. But have you ever thought about the people behind those websites?

At Indeed, our UX teams consist of talented individuals who spend their days making sure our site doesn’t just list jobs, but also works in a way that is as easy and functional as possible.

“Design is all about problem-solving,” Marc Harrod (left), a UX director based at Indeed Singapore, says. “In my opinion, what it takes to be successful in the world of UX is to be obsessive over the problem.”

He explains that UX teams must have to have a deep understanding of what their users needs are, and to be bold and test ideas. Marc adds there is nothing more rewarding than being able to “literally change people’s lives by listening to job seekers and ensuring we focus on what matters to them”. 

Wendy Ng, a UX designer based in Indeed Singapore, adds: “User experience is about making the things you do easy rather than frustrating.”  

Wendy, who has been an experience designer since the age of 17, recalls the first time she realised she had an interest in UX. 

“Growing up I have always had a creative side – I was that kid playing in Photoshop and making websites because I thought computers were cool,” she says. “But design as a career path pretty much found me.”

She got her start as a freelance designer, helping to design and build a contact form page for a golfing academy in Singapore… a project that only paid $500.  It may have been a small start all those years ago, but was the first step that pathed the way for her to Indeed.

After a recommendation from a friend who already worked at Indeed, Wendy (right) researched the company’s values and found it aligned with what she’d like to be doing. 

“I was ready to take on new challenges, and sought a company that empowers and challenges its employees to be the best professionals they can,” she says. 

“Everything I found about Indeed supported my information and intuition that this is a place I’d love to work, and where my design efforts can impact the product and empower job seekers and employers around the world to connect in meaningful ways.”

Wendy joined the UX team in Singapore in February 2020, and not too long after, Sara Koay, joined the same team as a UX researcher. 

Initially both a designer and researcher, Sara chose to pursue UX research and support the designers on her team. 

For her, working in UX allows her to exercise two passions – technology and psychology – and put that to use every day. 

“It’s very rewarding to know that I’m helping people with something they really need, and that my role means I’m directly advocating for those people and their goals,” Sara says. 

“Work is a big part of many peoples’ lives and it’s both empowering and humbling to be able to help people find jobs.” 

For both, the average work day is spent in meetings, doing research and learning about people’s experiences to keep improving their experience on Indeed.com. 

“I find it useful to block out time to have at least a couple of uninterrupted, consecutive hours of design time every day. Throughout, I’m also collaborating with other designers ad-hoc or through critiques,” Wendy shares. 

Sara (left) shares that in order to keep work manageable, she works with her teams to keep her work hours flexible, especially on days where she may need to collaborate and work with her US-based counterparts. 

“Every day is different depending on the mode the team is in,” Wendy adds. “But the work remains fulfilling, knowing my skills and actions can help others by shaping the best experience of connecting millions of people to new job opportunities.”

Both Wendy and Sara started at Indeed remotely, as the company had moved all employees globally to a work from home structure in March 2020. 

“It was quite an unconventional start to work remotely, but I sure feel good that I have an excellent support system all-around – a good manager, an impactful product, a good team that I am working with – putting it simply, an ideal setup for me to do my best work,” Wendy recalls. 

The Singapore UX team

For others who might be looking to pursue a career in tech, Wendy says the best way to start is to “just go for it”.

“My advice is to read everything you can on the tech industry to prepare for applying to jobs, and to attend MeetUps and events where you are sure to meet new people, say hi to them, ask questions and be open,” she says, adding that since a lot of events are online now, it makes them a lot more accessible as well.

Marc ends with a reminder that not every idea will succeed; “Don’t get too attached to the solution, learn from the good and the bad, and move forward focused on solving real problems,” he says. 

So… if you are ready to just go for it, why not check out all the available roles at Indeed Singapore by clicking here?

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3202Product

Helping people get jobs as a Senior Product Manager

Swetha Hanuraj Kolalapudi, Product Manager at Indeed Hyderabad, shares more about her role and how she helps people get jobs.

Swetha Hanuraj Kolalapudi is a Senior Product Manager with the Indeed Apply team in Hyderabad. She shares more about her role at Indeed, and what motivates her to get up every morning: helping people get jobs. 

After graduating from both the Indian Institute of Technology (IIT) in Madras with a Bachelor of Technology in Electrical Engineering and the Indian Institute of Management (IIM) in Ahmedabad with a Post Graduate Diploma in Management, my first job was with a leading Indian e-commerce company. I was the first member of the Analytics team and helped define the role of the Analytics function there.

When I joined, we were a team of two, and four years later we grew the team to over a hundred people!

After that, I decided to pivot my career and co-founded a startup making video content for online learning and technical skill development. Through the startup, I connected with many people who were looking to upskill to find better and more purposeful job opportunities. This inspired me to do more to help people with their careers on a larger scale. In November 2018, I found a role at Indeed, applied for it and joined as a Product Manager. With some grit, hard work and the support from my team, I was recently promoted to Senior Product Manager!

At Indeed, I’m part of the Indeed Apply team and we help job seekers apply for jobs. Right now, we’re working on improving the application process by redesigning and modernizing the application flow on the Indeed platform. 

Our goal is to simplify the process, making it much clearer and easier for job seekers to apply for jobs.

While we work on improving the application experience for job seekers, we also facilitate millions of applications globally everyday. We collaborate with our engineering teams to innovate and devise ways to make substantial changes quickly while keeping our existing systems safe. 

It is really exciting working on Indeed Apply as a product; I get to solve challenging problems and work on a mature product that has global scale (Indeed Apply is available in 60+ countries).

Our team is spread across the globe, where most of us are based out of Hyderabad and Tokyo, but we also collaborate closely with other teams in Seattle, San Francisco and Austin. 

Though geographically apart, we connect through various ways such as through Slack and e-mails. What I love about working here is how everyone is respectful of each other’s time. 

When we have Zoom meetings across time zones, we try to ensure that it’s not always the same person having to attend meetings out of their working hours. 

We try to keep our meetings as focused as possible by maintaining an agenda and detailed meeting notes. 

Read more: How Indeedians are staying connected while working remotely here.

Working at Indeed as a Senior Product Manager has allowed me to leverage my entrepreneurial experience and technical skills while working with very smart people in cross-functional teams such as Engineering, Data Science, User Experience and User Research to design great user experiences. 

I’m grateful to work with such an awesome group of people with many different backgrounds and skill sets where I get to learn something new from them everyday! 

In addition to working with a talented bunch, I’m most excited about the impact I make in people’s lives. My team and I continuously strive to make Indeed a trusted partner in their job-seeking journey. 

One of my favorite things about working at Indeed is Open PTO (paid time off). Indeed’s Open PTO policy is by far the best leave policy I’ve seen or heard of. It indicates a high level of trust in our employees, which in turn encourages us to do our best. 

The employee-centric approach at Indeed is also apparent in the care and thought that has gone into designing our office space in Hyderabad, as well as the amount of support we’ve received as we shifted to working remotely. 

Indeed extended a work from home stipend where I was able to use to set-up a highly functional workstation at home. In addition, I also managed to get myself a little oven. Baking has been a great way to unwind from the intensity of the work week, and that’s what I usually find myself doing on YOU days

As a Product Manager, we are constantly making micro and macro decisions that will ultimately affect the users of our product. At a place like Indeed, that means we’re really changing people’s lives with every decision we make. I believe it’s important to never forget who and what we’re doing this for. I also believe in being a strong advocate for our users and try to influence our teams to always do what’s best for them. 

To find out more about jobs at Indeed Hyderabad, click here.

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