Category Archives: Relocation

2884Relocation

From Dublin to Downunder: One Indeedian’s move across the world for bigger opportunities

Simon Kelly not only made the bold move from Ireland to Australia, but also saw new responsibilities and development opportunities when he travelled across the globe. 

Simon Kelly not only made the bold move from Ireland to Australia, but also saw new responsibilities and development opportunities when he travelled across the globe. 

I started working with Indeed as a Client Success Specialist in Dublin on the UK and Ireland team in November 2013. After a couple of years, I then moved on to manage our Job Boards and Staffing team before also taking on the role of managing our Direct Employer team. 

In late 2017, while still based in Dublin, I had spotted a role advertised for a Client Success (CS) Manager at Indeed Singapore, and decided to apply for it. 

After further conversations with Indeed’s management team, I was made aware of a role opening up for temporary maternity leave cover in Sydney and I jumped at the opportunity to apply.

Three years later, I am still in Australia! Moving here has allowed me to grow professionally, and given me more opportunities to work on my development. 

Having started out at Indeed as a CS Specialist in 2013 and now as the Director of Client Success, my guiding principles throughout any of the roles I’ve had in my career have always been to provide the best service to whoever my client may be, whether it is someone external, internal or management that may be asking. 

Our mission is to help people get jobs, and that for me also applies internally within the business. 

I want to always provide an answer or resolution that I myself would want to receive, which would resolve my issue as quickly and as accurately as possible. 

I’ve always loved data and using it to help inform decisions. I rely on it to help me guide how I view different situations and my advice would be to always double check the data to help backup your proposals or ideas. 

In Sydney, we have people in the CS organisation who come from such varied backgrounds, and that is the best thing about CS – we all bring our own unique skill set to the role. For example, I have a degree in History and Psychology before studying for a Masters in Business and adding on additional courses like a Prince 2 Project Management certification… and yet here I am!  

As a leader, I really want to ensure that I am reliable – if I say I’ll do something then I make sure I do it and follow up on it. 

Being open minded to other ways of thinking and being honest is a key part of any role. It’s ok to be wrong or make a mistake but you need to be honest about it and learn from it. Being a manager, I’ve always tried to make sure I can improve things whether it has been with a product or a bug or a process. Always striving to be more efficient not only helps you in your day to day, but also our clients and the business.

Simon’s secret to success

I have found it personally valuable to seek out someone who will be honest with you and give you both types of feedback, positive and negative. For me, one of the most rewarding parts of my job is when I see someone on the team learning, and watching that person develop. 

The skills that usually standout in our best Client Success people (CS reps) are that they are empathetic, have great listening skills, inquisitive, problem solvers and are consistently motivated to help others.

One really key area is that the CS rep masters our company products, they know them inside out, and are able to provide accurate information. 

On the flip side, there are times that can be tough; like when someone on the team is struggling, maybe it can be because of a tricky client or sometimes it might be a personal issue outside the office. 

I’ve found that the best way to help can be to just talk about these situations, and while sometimes we might not always have the perfect solution, it can help the person to know that we care and that we are listening. Being open and honest can relieve the stress the person might be feeling about an issue. Take the time to check-in to see how things are going with each other’s general daily life.

Another thing I’ve found to help is to maintain a work life balance. These days it can be tricky with our current work environments being entirely home based. 

What I do to manage this is to try to stick to core working hours, say 8am to 5pm. I make sure to take breaks throughout the day from the laptop, even just for a quick walk around the apartment or a lunch-time stroll outside to clear my mind really helps me refocus for the afternoon. 

What’s great about Indeed is that we usually form some great friendships with our colleagues, so it doesn’t always have to be work, work, work! 

Best part of being in Australia 

On top of all that, being in Sydney has had other out-of-office rewards, like the sunny warm weather and beaches, the food, and kangaroos! The weather is amazing especially when you compare the almost constant sunshine here versus the rain at home in Ireland. Sydney also has a huge selection of different cuisines to try out and being a bit of a foodie, I love having so many options to try great food. 

I’m a HUGE rugby fan, I’ve loved it since I was a kid. What I’ve found is that it has really stood to me in my career as it was a great way to help me build up my communication skills, work within a team environment towards a common goal, and create a pathway that showed me I loved to help lead as I was the team captain in both school and at club level. 

Once you are passionate about what you do and enjoy it, it just comes naturally to you. Any hobby can play a role in helping your working day if you sit down and think about how you could apply those skills to your work. And the great thing about living in Sydney was that I got to see Ireland win the series against Australia on the 2018 Tour!

Thinking of a move?

One piece of advice I’d give anyone looking to relocate is to organise your visa early. I did it with the help of Indeed, but it can be a bit tiresome as the Australian Government requires a lot of information, so starting to compile everything you need (our migration agency will guide you) and set up a folder in the cloud for you to easily access your information would be a good tip.

For anyone looking to relocate to Sydney, one of the hardest things was making the decision on where to live! Sydney is huge and depending on your budget for rent and whether you like the beach or not are some of the biggest factors to consider. I live in Erskineville, which is right beside the buzzy Enmore/Newtown area which is full of cafes, restaurants, bars and things to do. 

If there was anyone that was looking to join the CS team in Sydney, my advice would be to keep an eye on open roles, speak to your manager about how you would like to move overseas at some point if this is of interest to you, and don’t be afraid to apply to a role if it is something that really interests you.

To learn more about the benefits offered in our Sydney office, click here

Follow
X

Follow

E-mail : *
2275Engineering

My path to Tokyo: An email, a rocky start, and a new life inside Indeed

The lived mission of helping people get jobs, the approach to product experimentation, and career advancement are all great aspects to working for Indeed no matter if you join in Japan or the US.

Sebastian Tschan was a CTO in a small Swiss/German startup when an unexpected email written in code from Indeed sparked the fires for a new life across the world. Find out more about the journey that brought him to Indeed, and what life is like for him and his family now in Tokyo. 

Like other engineers, I sometimes receive emails from recruiters, but when I received Shingo Tomishima’s email on October 4, 2018, it was a bit different.

 

It looked a bit like this:

An email written as code intrigued me and although Indeed wasn’t really on my radar as a future employer, I knew them as a product myself, as some job seekers had found my company on Indeed.

At that time, I was working as a Chief Technology Officer for a small startup in Germany. A large part of my role was hiring. I had grown the engineering team from three to 20 members in four years.

Indeed is all about matching job seekers with employers and because that was such a large part of my job, it made me curious. It was also really good timing, since my wife and I had already considered a move to Japan. Although Indeed’s headquarters are in Austin, Texas, they have offices all over the world and a large group of engineers are located in Tokyo, Japan.

The Arrival

On 1 May 2019, my wife, our 3-year-old son and I arrived in Tokyo with just our suitcases. A dozen boxes with the rest of our stuff arrived soon after. We were provided with temporary accommodation in central Tokyo and had a month to find our own apartment. Indeed’s global mobility team was super friendly and helpful, making the move from Germany to Japan so much easier.

Just a week after we arrived, I went to Indeed’s Tamachi office, which had just opened a month prior, to start my new job. 

At Indeed, new engineering recruits do something called an Individual Contributor Rotation. So although I was hired as an Engineering Manager, from May to June I would work as a Software Engineer, committing code to Indeed’s various repositories.

I’m glad I had the opportunity to do this, as it provided me a good understanding of the tasks and issues engineers face in their daily work and helped me to become familiar with Indeed’s technology, processes and tools through hands-on experience.

Unfortunately, despite a very welcoming environment, I was not happy at the beginning. 

A Rocky Start

Part of this had nothing to do with Indeed and was just the process of getting used to Tokyo. Although I used to live in other bigger cities, like Osaka, Aguascalientes (Mexico) and London, I’m originally from a rather small town close to Freiburg, Germany and prefer nature over city life.

But I was also a bit frustrated about the technology stack at Indeed, as I was not used to multi-minute build times, deployment pipelines that were configured via multiple config files, JIRA labels and a lot of internal knowledge, nor the ubiquity of Java and the Spring Framework.

When I was in University, I was very fond of Java, and even helped other students learn the language as a tutor for two semesters. I had also used it to implement the backend for a final study project that integrated motion capture data with a virtual 3D environment.

But in over a decade of my professional life, I had never touched it again – until I joined Indeed. 

Here, Java is everywhere and although there are roles that primarily use other languages, like Python for data scientists, Go for internal platform teams and JavaScript/TypeScript for front-end developers, most software engineers will write Java code in their daily work.

So I had to brush up my rusty Java skills and accept that, for once, I was not the domain expert anymore. In fact, I felt very much like a beginner again and all the acronyms and code names for internally developed technology at Indeed didn’t make things easier.

But slowly, over time, I became familiar with how things work here and also came to appreciate all the good things at this company.

My favorite thing by far is Indeed’s mission statement: “We help people get jobs”.

I’m glad to be able to work on something that has a positive impact on people’s lives and from everything I’ve learned in the past months, so do the people around me.

A Company that is Mission Driven

I think the reason this particular mission works is that helping job seekers find the right jobs directly benefits employers, creating more value for the money they spend on our platform, which creates revenue for us.

To achieve the stated mission, Indeed invests into user research and runs a myriad of experiments to find out which improvements and new features actually do help. This data-driven approach is embraced across the company and supported well with tooling, some of which has even been made open source (https://github.com/indeedeng).

Although I still have gripes with the state of Software Development at Indeed, I think deploying and analyzing A/B-Tests works very well.

Evidence-based practices also extend beyond product development. A lot of effort goes into making bonus payouts and promotions as fair and bias-free as possible, and individuals note down their contributions across products and organizations and link it with evidence.

 


This gets reviewed by a panel of managers against a set of expectations for their level, with a more behavior-focused view for promotions.

While I don’t think the system is perfect (opportunity and visibility are still important factors), it is much less dependent on individual managers making the right decisions.

The lived mission of helping people get jobs, the approach to product experimentation, and career advancement are all great aspects of working for Indeed, no matter if you join in Japan or the US.

But something that makes the location in Tokyo special is that 70% of our employees are expats, and both the expats and many of our Japanese co-workers have an active interest in foreign cultures and prefer to work in a diverse work environment.

In my experience, this creates a greater sense of community, which is visible in the amount of shared after-work activities.

Personally, I’ve played futsal, basketball, table tennis and badminton, enjoyed many local restaurants and had fun at karaoke, all with a diverse set of co-workers.

So yeah, while Indeed is not a startup anymore and both technology and processes are more similar to what you can expect from bigger tech companies, the competitive salaries (salary ranges are public for open positions), good company culture and great mission do make up for it.

And since our son is now enjoying his time at a Japanese Kindergarten or with his parents at the park and playground near our place, and my wife has found a part-time job as a tour guide for lesser known eating and drinking spots (even hosting the producer of Hollywood blockbuster movies once), life is pretty good and I’m happy we made the move to Tokyo.

Interested in joining Sebastian in one of our many offices across Tokyo? View our open roles in Tokyo.

Find out how to get in touch with one of our recruiters in the video below.

Want to hear more stories of life at Indeed and our technology? Check out our inside Indeed culture and Engineering blogs.

 

Follow
X

Follow

E-mail : *
2171Perks & Benefits

From Sydney to Tokyo: How open PTO helps Indeedians working abroad

“I recall telling my parents that I would be able to spend a bit of extra time in Sydney this year and they were absolutely thrilled at the idea. It demonstrates that the Open PTO not only...

Domenique Onishi is a Senior Talent Attraction Program Specialist, who works closely with the Talent Attraction Team in Japan and our Global Head Office in Austin. She looks at ways to enhance the candidate experience, identifies system enhancements and is the link between the Global team and Japan team for any new and upcoming Talent Attraction initiatives that need to be adopted locally. 

It only seemed like yesterday that Domenique joined Indeed Tokyo, yet it is already approaching her eighth month working here. She was born in Sydney, has Italian parents, worked in Singapore for close to 6 years and was excited at the idea to continue her HR career in the Indeed Tokyo office. 

“Working at Indeed gives me the opportunity to interact and work closely with the different teams in Japan and the US,” Domenique shares. “This has enabled me to continuously learn due to our innovative approach when it comes to the candidate, client and job seeker experience. 

“I also enjoy the diverse working culture, which gives me the chance to practice my Japanese whilst sharing my experiences working abroad.”

Given Domenique is originally from Australia, she enjoys taking her summer vacation in December which perhaps isn’t the usual norm in Japan as summer vacation in Japan is typically taken within August or September, which coincides with the Japan Obon period. Working at Indeed allows her to visit her family in Sydney and work in the Sydney Indeed office. Pretty cool right! 

“With plans to travel back at Christmas and spend two weeks with family and friends, having an open PTO allows me to travel with flexibility and ease,” Domenique says. 

“I recall telling my parents that I would be able to spend a bit of extra time in Sydney this year and they were absolutely thrilled at the idea. It demonstrates that the Open PTO not only has a positive impact on the employee but for the employees family as well.” 

In June this year, she also had a friend’s wedding in Singapore and she took the opportunity to work out of the Indeed Singapore office allowing her to meet her team (including her direct manager) for the first time. The experience to work in other offices, meeting the different teams and learning about the endless Indeed Products all contribute to why Domenique loves working at Indeed.

“Having the opportunity to visit my direct manager and colleagues in person in Singapore, allowed me to get to know them better, continue to learn more about each of our roles and how as an APAC team we contribute to a larger goal,” Domenique says. 

Indeed’s open paid time off policy is designed to provide life flexibility for employees and combat overwork. A recent study estimated the effects of workplace stress are similar to those of secondhand smoke. The policy operates under the premise that as long as employees are in good standing with their manager and meeting key performance measures, they can take as much paid leave as they need.

Where would you go with open PTO? Check out our open jobs in Tokyo.

 

Follow
X

Follow

E-mail : *