2871Client Success

Indeed’s Got Talent: Pablo ‘follows the light’ in song and Client Success

Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Learn how his passion for music makes Pablo communicate better with his clients.

Pablo Sánchez Acero is a Client Success Specialist at Indeed Dublin. Pablo was born and raised in Madrid, Spain and is a passionate singer-songwriter, who goes by the moniker Sánchez Acero.⁣

Pablo Sánchez Acero is a musician with a strong professional background in marketing, having studied Advertising and Public Relations in Complutense University of Madrid while also double hatting as a drummer in the band Básico Permanente for seven years.

While experimenting with other musical genres, he eventually decided to go a step further, picking up the guitar and writing his own songs.⁣

In December 2015, he released his album ‘Follow the Light‘, inspired by the time he spent in Iceland, where he worked as a volunteer on a farm.

“To me, being a musician means that you have to be creative, see the world from different perspectives, know how to communicate what’s inside of you, and, probably the most important thing, keep trying, no matter how many times you fail,” Pablo says.

“I’d say that those points are applicable to many different jobs, and all of them are also applicable to Client Success at Indeed.” 

In his current role at Indeed, Pablo is able to unfold his creative mind in many ways and mentions a few examples: “We frequently monitor our internal processes and how we can improve them and sometimes I come up with new ways and creative ideas.”

“Sometimes this is a process within the whole team,” he shares.“A sense of flexibility and creativity is also helpful to adapt in a fast-paced environment that is always changing.⁣”

When Pablo joined Indeed and moved to Dublin, he was slowly composing some of the new songs that are now available on his new album.⁣

“What I love about Indeed is its work-life balance, which allows you to dedicate time to your job, but also to other things you’re passionate about.”

“When I worked in Spain, I worked overtime most of the time (this is something quite typical in the Spanish culture), so it was hard to find some time for composing, rehearsing, recording and so on.”⁣

In July 2019, he released three singles. A new album, Emerald, has been released in March 2020. The album has been produced and recorded by Pablo Sánchez Acero in Dublin, starting the first recordings in 2017 and ending the full album in 2019.⁣

“As a Client Success Specialist, you have to communicate with your clients and help them in every way possible on how to make the most out of Indeed, and as a musician, you communicate through your music.”

“Both are different ways of communication, but in both cases, if your message is heard, you will be successful,” he says. “How you communicate is also very important, especially working in a client-facing role and with a product that not all the clients are familiar with.”

He adds: “The way you communicate and the ability to adapt to your clients is key for their success (and yours too).” 

“If you are honest, the rest will follow,” he says. “And I know this sounds cliche, but keep trying, thinking outside the box and escaping your comfort zone will take you to success, sooner or later.”

To learn more about Indeed Dublin, click here.

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