3641Sales

Shifting the methodology of Sales at Indeed during a pandemic

Nikki Alexander is a Senior National Account Manager based in Sydney. She has been with Indeed for close to two and a half years and has worked extensively in the digital and recruitment industry.

Nikki Alexander is a Senior National Account Manager based in Sydney. She has been with Indeed for close to two and a half years and has worked extensively in the digital and recruitment industry. She started her career in London in an advertising agency and during that time, found her way into sales through the silver linings of a recession, and has been in the industry ever since.

In this candid discussion with Inside Indeed, hosted by Employer Brand Specialist, Lynn Chang, Nikki takes us through her career – how she got into sales, life as a Senior National Account Manager pre-covid (and now), and shares some tips on what has helped her succeed in her role. 

If you’re curious to find out more about working in sales in the Enterprise team at Indeed Sydney, this podcast is for you

“I specialise in the Enterprise space, so any of the larger staffing firms. I specifically work with the larger recruitment agencies and staffing firms, and I help those clients diversify and optimise their advertising strategy as it relates to the full candidate journey,” Nikki explains. 

She also shares the stakeholders she usually works with, including Marketing heads, leadership teams, CEOs and those who manage the company’s budget, to educate them on Indeed’s products.

In their conversation, Nikki also walks us through how the role has evolved pre-covid and now.

“Back in the day (pre-covid), we used to do a lot of travel, entertaining clients, going out and seeing people face-to-face… but really over the last 14 months, we had to reinvent that sales process,” she shares.

In addition to the sales process, Nikki continues to share what has been different for her, now that we’re working from home.

“My whole day has changed! I was lucky enough to live not far from our office in Sydney. We’re right in the centre of Sydney above Westfield, between Pitt Street and Castleraegh Street…I used to walk across the Harbour Bridge, past the Opera House straight into the city, and it was something that I loved to do… that was my daily commute to town, but obviously all of that came crashing down when we closed our offices,” she remarks.

After sharing what has been different for her on the personal front, she also shares what has been different at work. 

“Not being able to visit clients face-to-face and shifting the whole methodology of sales was quite daunting, initially,” she admits. 

“Across the wider business we were closed… our offices were not open and no one could go to the office. That’s pretty challenging for lots of people in the Inside Sales team, as they are not used to working remotely. Luckily for the Enterprise team, because we used to travel so much, it wasn’t such a shift. I was used to doing things on the go,” Nikki shares.

In this podcast, Nikki also talks about how Indeed has helped support her in the transition of shifting the way we work, the three things that have helped her succeed in her role as well as a common myth about being in sales. 

To find out more, listen in on this episode of the Culture Matters podcast!

Interested to join us? Check out our available roles in Sydney here.

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