2662Inclusion

The Richness of our Roots: Cultural Inclusion at Indeed

Navigating your way through an unfamiliar culture is a brave and challenging task. Indeedians who have done it say perhaps the most difficult part is to try to fit in without losing your heritage.

Indeedians share their International Inclusion stories

Did you know Indeed.com helps people get jobs in more than 60 countries in 28 languages around the world? 

International Inclusion Group Global Leadership

We believe that’s something to celebrate! That’s why we dedicated all July to sharing and learning about the different cultures that make up Indeed worldwide.

Whether it’s faith, food, family heritage, language or country of origin, as Indeedians, we believe the things that make us different provide strength and perspective to our company and each other.

“Being in the technology space, we have a platform that impacts the world on a massive scale. With this perspective and in light of recent events, it’s been clear that people exist with widely differing world views. Some of these perspectives can be disheartening, but others can be incredible,” Adit Dixit, International Inclusion Group Site Lead in Foster City, explains.

Fitting in without losing yourself

Navigating your way through an unfamiliar culture is a brave and challenging undertaking. Indeedians who have done it say perhaps the most difficult part is to try to fit in without losing your heritage.

Yao Yao, Product Scientist – Tokyo

Yao Yao who works in our Tokyo office explains, “I have been moving around and living in foreign countries for half of my life. No matter where I go, I’m Chinese. No matter where I was, life has always been a mix of struggling and balancing among keeping my heritage and fitting in, and the most important part, being myself.” 

Search Quality Analyst, Ela Gavrilova adds, “In elementary school, all I wanted to do was fit in and be ‘normal.’ I felt sure that other kids would make fun of me for being different, being foreign, having an accent. I strove to hide my heritage.” 

“Challenges could come from everywhere, maybe daily encounters in restaurants, or work discussions,” Yao Yao continues. “ I have experienced a lot and I could imagine many of us here are going through some of them. I joined the International Inclusion Group with the hope I could contribute to make our Indeedians enjoy where they are and being who they are.”

Global Humans of Indeed

Throughout this month, our International Inclusion Resource Group has used the theme “Global Human Stories of Indeed” to celebrate how different cultures and communities come together to make us who we are as people and as a company

Jim Hand, Senior Software Engineer – Austin, TX

Some are interesting like Senior Software Engineer, Jim Hand’s story of discovering a new relative from the South Pacific.

“I found myself answering a call from a man with a South Pacific accent. I sat in my car and talked with him for about an hour. He explained that his adopted father was a Belgian doctor at the hospital where my aunt had given birth. My aunt had kept this secret her entire life. It was so weird to hear that an individual who could have been part of my life was separated from his biological side of the family for his entire life. His life surely would have been in California, but instead was in American Samoa and Hawaii,” Jim recalls.

“We decided to friend each other on Facebook. I immediately saw that his appearance was just like my cousin’s on my mother’s side of the family. He could easily be mistaken as a brother of one of my cousins. I saw pictures of his beautiful family and researched his parents. I realized that even though my aunt did not raise him, he must have had a great life.”

A new perspective

Muna Hussaini, Jobseeker Chief of Staff – Austin, TX

Some are insightful like Jobseeker Chief of Staff, Muna Hussaini, finding a new lens through which to think about her family history.

Muna shared what she learned about her father’s journey from India to Oklahoma in the 1970s and the new perspective it gave her with regards to racial discrimiation and the privilege her family enjoys.

A photograph of Muna’s father ~1970

“Despite graduating at the top of his class and completing relevant research, my father was rejected from 80-90 jobs,” Muna explains. “With emotion, he recalled receiving one rejection after another, most within days. This news gave me pause, as it was the time of snail mail and letters being written by secretaries on typewriters. How much consideration were his applications given?”

Her father eventually found a job after his research advisor introduced him to someone working at an oil company in Pennsylvania, but recent events have prompted Muna to think about how much more difficult her father’s journey could have been.

“Though he faced difficulty, it was due to circumstance and not his origin. Perhaps being a foreign, lighter-skinned, Indian man made it easier for him to walk through life. As an Indian man, he was in a position of privilege and was able to benefit from racial inequity, bypassing the racism and systemic injustice facing the Black community.”

Learning together

Ela Gavrilova, International Inclusion Group Regional Co-Chair

Some are inspirational like Ela’s story of a tough conversation with her mum, a Russian Immigrant who now lives in Canada.

“She and I were catching up via video chat, and she expressed her worry about me, checking in about how I was doing amid all of the troubling events going on south of the northern border. When she started listing the many things I should be concerned about, she immediately brought up the Black Lives Matter protests, and how she wished they would ‘just stop’.”

With a lot of recent discussions and training provided by Indeed’s Inclusion Resource Groups and our Diversity, Inclusion & Belonging team, Ela feels she now has the tools to have a calm and educational conversation with her mother.

“I didn’t approach her with hostility or anger. I didn’t force an association between her ingrained beliefs and her character. I didn’t demean or demoralize her for her views. And to my incredible surprise, relief, and joy – she really listened!

“In the moment, seeing her nod along, eyes wide, finding her way slowly out of her personal forest of ingrained bias — I was so touched and amazed that she could be willing to see the situation from a different perspective.”

Celebrating International Inclusion

In addition to sharing stories, every Monday the International Inclusion Group had a different musical theme to get Indeedians motivated to start the week, including International love songs, dance songs and revolutionary songs.

Adit Dixit, International Inclusion Group Site Lead – Foster City, CA

They also did social media takeovers of the #insideindeed Instagram to ask fellow Indeedians to share their favorite dishes, sports, beautiful things and what they are grateful for during these complex times.

In the end, Adit says being part of the International Inclusion Resource Group has made him a better Indeedian and citizen of the world. 

“While at work, and specifically starting the International Inclusion Group in Foster City, I’ve found meaningful connections with people I might not have been able to interact with and meet. These conversations have enriched my understanding of the world, whether it’s a new type of cuisine, or a phrase that says something perfectly in another language but has no translation in English, it’s been a rewarding and enriching experience,” he says. 

“Whatever country you’re from, and whatever you identify with, WHO you are is welcomed and encouraged. I find that incredibly empowering. We as Indeedians have stood strong in the face of a pandemic and the upheavals happening all around us, and we’re only growing stronger as we learn and support each other.” 

For more International Inclusion stories, watch the video below.

Read more Indeedian stories on our #insideindeed culture blog.

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2519Career Growth

A five-year journey of helping people get jobs with Indeed

Yasushi Ishi shares how his journey with Indeed has changed over the years... except for one thing. 

Yasushi Ishi is a Manager of Business Operations and Support Solutions (BOSS) in the Sales and Client Success Strategy team at Indeed Tokyo. He shares how his journey with Indeed has changed over the years… except for one thing. 

この投稿を日本語で読むには、ここをクリックしてください.

When I joined Indeed five years ago, the company’s brand was not recognized as much then (this was before the Japanese song on TV ads was popular). But I knew I had to join the team as the mission of “I help people get jobs” really stuck with me. 

I started Indeed in July 2015 as a Client Service Specialist in Tokyo. Indeed was the first tech company I had worked for and everything looked very different – from a beautiful office to a variety of free snacks, a brand new laptop and an ergonomic workspace. 

Working at Indeed is exciting with new learnings and experiences everyday, and my journey at Indeed has been a series of great challenges and opportunities. I am lucky to work alongside amazing peers, teams, managers, stakeholders and clients who trust me and draw on my strengths. The way we work really falls in line with my values of:

  • Following my heart in any situation
  • Positivity, where we learn from our mistakes and how we get through tough times
  • Growth mindset, where we accept challenges and go forth

This is fundamental to who I am and how far I’ve come.

Indeed Lead Q2 2017 in Stamford

One of the highlights of my career was being one of six people who received the opportunity to be part of a two-month long training program called Indeed Lead. This was a training program specific to management and leadership that was held in Stamford, Connecticut in early 2017. 

From the program, the key takeaways for me was to always be confident in what I do and believe in myself. As I go along with work (and life), I have found that there are many things that I may not know and sometimes change is scary.

Confidence helps with making decisions and moving forward and even if I make mistakes, I learn to accept and learn from them. 

I also learned that we should take ownership of what we do and persevere to make it happen.

With CS Managers before moving to BOSS Support team in Q1 2019

In the three years following Indeed Lead, I was grateful to be promoted twice in the Client Success (CS) team, followed by a successful internal move to the Business Operations and Support Solutions (BOSS) Support team in March 2019. 

The transition has enabled me to extend my technical knowledge further and contribute to Indeed from a different perspective, while still tapping on my previous skills and experience. 

Today, I manage a team of four in Tokyo and our job is to ensure that we give the best solutions possible to our internal partners (Sales and CS) for any product bugs, and acting as a liaison with our Product teams globally.

I believe that the core of my career development at Indeed is to keep finding solutions of how I can make a positive impact to help people get jobs and add value to the job seeker market. No matter how small my win, I believe it will make a big impact towards job seekers and our clients. 

As I am writing this in April 2020, we are currently in a different place… the way we work has changed as we all work from home now with all our meetings being virtual. 

The way I live my personal life has also changed, but my passion for our mission has never changed. 

Though it is a challenge for all of us, I acknowledge and accept these tough times as an opportunity. It has pushed me to learn differently by thinking of different ways to be successful. My priority as a husband and Indeedian is really to keep myself happy and healthy. 

Since we are working from home, I now get the simple pleasures of cooking lunch for my wife everyday, which I never got to do before this (you should try my hot sandwiches!) 

I also share fun ideas with my team to make working from home fun and to keep everyone engaged. I truly appreciate my team, my managers, stakeholders, family and friends who have made it all possible.

I would like to close this blog with my favorite quote:

“If you can dream it, you can do it.” – Walt Disney

この投稿を日本語で読むには、ここをクリックしてください. To find out more about Indeed Japan, click here.

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2606Indeedian Stories

The weird and wonderful Indeed’s Got Talent global competition

From a Pride-inspired lip sync battle to a soulful dancing giraffe, see what talents lay behind closed doors as over 100 Indeedians battle to be crowned our winners in the Indeed’s Got Talent - Global Talent Contest.

From a Pride-inspired lip sync battle to a soulful dancing giraffe, see what talents lay behind closed doors as over 100 Indeedians battle to be crowned our winners in the Indeed’s Got Talent – Global Talent Contest.

“The arts” submission by Karen Lucky – US

Hidden talents revealed

We have an incredibly talented bunch of people inside Indeed, but what use are talents if they are hidden away behind closed doors? In an effort to bring creativity and fun to the forefront, our Employee Experience team organised a virtual Global Talent Contest.

This contest engaged Indeedians in some healthy competition to put our many unique talents on display in the hope of being crowned 2020 “Indeed’s got Talent” winners.

Hundreds of submissions. How could we choose a winner amongst so much talent?

Easy! Put the winning fate in the hands of our Indeedians.

Katie Byrne, Office Manager

“With six categories to choose from: Lip Syncing, Dancing, The Arts, Battle of the Bands, Dynamic Duos and Weird and Wonderful talents, we feel there is something here for everyone,” says Katie Byrne, EMEA office Manager. 

Looking for something to brighten your day? Watch Nicole’s soulful giraffe dance!

“The engagement around the globe has been incredible and we really feel this has created a sense of fun, creativity and togetherness,” Katie adds.

All submissions were voted on regionally so we could identify the favourites across the six categories in EMEA, APAC and the US. These winning categories were then put to a global vote across Indeed before we crowned our contest winners!

They came, they performed, Indeedians voted…

Here are the 2020 Indeeds Got Talent winners.

Watch Shintaro and Masato’s Pride-inspired lip sync battle and Tim’s weird and wonderful jump rope routine.

Do you like what you see? Head over to our Facebook or Instagram pages to see these awesome and talented winning videos in full. They’re bound to make you chuckle!

And for more amazing stories about our talented Indeedians you can read more on our blog here.

 

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2600Career Growth

How I Became A… Manager of International Product

In the first instalment of “How I Became A…”, we are introduced to Andre Hui, a Manager on the International Product team and find out a little bit more about his career journey so far.

In the first instalment of “How I Became A…”, we are introduced to Andre Hui, a Manager on the International Product team. We find out a little bit more about his career journey so far, and how self-reflection has played a key role in his personal and professional development.

Andre Hui graduated from the University of Minnesota with a double major in Marketing and Entrepreneurial Management. 

His passion for business led to him and his classmates creating a start-up focusing on supporting people living with cognitive challenges. After exiting the company in 2014, Andre joined Indeed in Austin, Texas as an Associate Country Manager. 

Andre at the Austin office in 2016

He was then assigned to Singapore in 2018 and now manages a team of International Product Analysts who serve as market-experts for our products and drive strategic initiatives in markets and regions.

The International Product team reviews how products are offered in a particular market or region – in this case Southeast Asia, Hong Kong and Taiwan – and looks at how Indeed can fine tune those products to meet the unique needs of each market. 

 

“I consider myself to be a hands on and curious person and that has been important for this role,” Andre says.

“It helps to be the kind of person who is motivated to find things out and learn more, particularly as we work with so many teams and across a number of very different markets. Investing in my role in this way has given me a lot back.” 

As someone who has worked his way up through different roles in his career, Andre discloses one of the most rewarding parts of his job now is seeing team members past and present excel. 

“To invest in people and see them go on to flourish gives a real sense of achievement,” he says. “I’ve been a manager for three years but I am always thinking ‘How can I be better?’. It’s important to me that I continuously improve and that I’m able to support people who have different motivations, goals and personalities.”

But what has helped Andre in his own personal development? He shares self-reflection has played a big part in helping him identify where he wants to be. 

“Ultimately the person who is responsible for my own growth is myself. In order to understand my areas for development, I take the time to review myself and assess what I am doing well and where I need to improve,” Andre says. 

He adds identifying talent gaps in consideration of one’s current role as well as where they would like to progress is a great way to come up with a plan of action. 

“If you find you can’t uncover those areas for development, it’s a good idea to talk with someone you trust to help you figure that out,” he suggests. 

A significant amount of my development has also come from my relationships. I’ve really benefited from conversations with people around me who have expertise and knowledge to share.” 

Andre also says he is grateful to have colleagues be “incredibly gracious with their time” every time he’s reached out for support.

“I’ve learned a lot in this way. Putting yourself out there and talking with people can open up opportunities to learn about things that you might not have otherwise known,” he professes. 

For anyone who feels like they’ve hit a wall in their career, Andre says it’s important to take an honest look inward first: “Be honest and ask yourself if you are holding yourself back. What are the steps you need to take to get to where you want to be?” 

“It can also help to look at your organisation. Although we own our own development, having a manager to support your growth is also important. Are you having conversations with your manager about your growth? Are they helping you with that?” Andre challenges. 

“In looking at your organisation, you should also consider its structure. If you’re at the peak of where you can currently go and there is no way up, it may be worth considering a move to another part of the organisation.

“What skills or knowledge do you have that would be transferable and enable you to move? This is where identifying your talent gaps and having an action plan comes into play.”

But Andre also adds if you’ve been hitting that wall for a long time, it may be worth taking a short break from it. 

“Clearing your mind may help you to come back and more clearly assess your situation,” he says. 

To learn more about the benefits offered at Indeed Singapore, click here. Visit our Inside Indeed culture blog to hear more Indeedian stories.

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2449Technology

How Indeed’s IT team sprung into action to support global work from home

Find out how the team at Indeed navigates through the complexities of working at home, especially from an IT perspective and what we’ve learned along the way.

In this podcast, Chris Hyams, CEO of Indeed, and Graham Loew, Director of IT Solutions, talks about how Indeed navigates through the complexities of working at home, especially from an IT perspective and what we’ve learned along the way.

Graham Loew, Director of IT Solutions, shares how some of his team’s processes were already being streamlined, even prior to Indeed’s move to working from home, to help Indeedians across the globe work more efficiently in the changing times.

“The biggest thing we were focused on was (and still is) IT solutions… the idea of productivity and ensuring that all Indeedians are as productive as possible,” Graham shared.

“A big part of our strategy to do that was to focus on reducing the inefficiencies in IT so we can focus on productivity of employees.”

He added another thing the IT team was focussed on even before the pandemic was reshuffling the organization structure so the team was well set up to handle surges, spikes and volume.

Unsurprisingly, the IT team had to manage challenges across multiple types of offices, including supporting the Tech, Sales and Customer Success teams, which all had differing sets of issues to overcome as they moved to working remotely. 

Chris and Graham also walked through the process of how Indeed managed one of their very first offices where all of the Indeedians had to work at home – can you guess which office that was? 

To find out the answer and to listen to the rest of the podcast, click here or listen via the Soundcloud player below.

We’re hoping this series will give you a little insight into some of the learnings Indeed has gathered so you can learn from our experiences. We’re here to help. 

You can also watch our Here to Help series trailer to see how Indeed is navigating through the complexities of working at home.

Read more Indeedian stories on our #insideindeed culture blog.

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